Spearhead is seeking an experienced service and sales engineer
Competitive Salary & Benefits package
An exciting opportunity has arisen within Spearhead Machinery Limited, Europe’s leading manufacturer of rotary mowing and vegetation maintenance machinery.
Hands on role providing after sale technical support for customers and end users via phone and on-site assistance for demonstration fleet and marketing stock to support the wider company sales objectives.
Essential job duties:
- Provision of factory and field based product maintenance, repair, conversion and servicing assistance.
- Provide advice and guidance via phone on normal service related calls, warranty decisions, and technical problems.
- Provide part numbers of all parts used on service jobs for accurate pricing.
- Where required, assist in field testing on new products and existing products for Engineering and design changes
- Operator instruction and product training at sales meetings.
- Attend farm shows and manage the set up and tear down of shows where required.
- Assist in product training at sales meetings
- Contribute to writing new product manuals and update existing manuals
- Assist service and parts department with parts shortages, identifying part numbers and other items related to sales orders
- Repair and return reconditioned service exchange items.
- Any other duties as required by Company and within capabilities.
Knowledge, skills and abilities:
- Mechanical or Engineering Qualifications.
- Mechanical ability and skill in making appropriate repairs as necessary
- Excellent communication and listening skills required
- Trouble shooting and diagnostic ability essential.
- Background in agricultural engineering, dealer service or demonstrations would be beneficial
- Good IT skills particularly MS Office
- Organizational ability preferred
- Physically fit as standing and lifting is a key requirement.
- Willingness to be flexible and adaptable as long distance travel is required.
To apply, please send your CV and covering letter to firstname.lastname@example.org